For questions, contact Senior Information & Assistance at 707-468-5132 (or 1-800-510-2020 within Lake and Mendocino Counties) or email us at IASpecialist@hotmail.com.
In all areas, call 9-1-1 for life or death emergencies.
In all areas, call 9-1-1 for life or death emergencies.
24 hr help with accidental poisoning, medication missteps or overdoses, drug interactions. (Note: if person has collapsed or stopped breathing call 911.)
Also see the Food section of this directory for additional food-specific supports (Food Banks/Pantries, Congregate/Social Dining Sites, and Home-Delivered Meals).
Adult Protective Services (APS) Responds to reports of elder and dependent adult abuse and neglect. Intervenes to resolve the problems that place the adult at risk, links to needed services, and, if necessary, secures temporary out-of-home placement for protection.
16170 Main St., Unit C, PO Box
9000, Lower Lake
888-221-2204 or 995-4680
See www.co.lake.ca.us/Government/Directory/ Social_Services.htm.
764 S. Franklin St., PO Box 1306, Fort Bragg
877-327-1677 or 962-1102
747 S. State St., PO Box 839, Ukiah
877-327-1799 or 463-7900
221 S. Lenore Ave., Willits
800-771-2453 or 456-3740
Toll-Free CA 800-628-9240 or
Free after-hours telephone support when other service agencies are closed.
Emotional support, crisis counseling and basic information for anyone with HIV- related concerns. See www.sfsuicide.org/our-programs/hiv-nightlines.
American Indian Domestic Violence and Sexual Assault Program
77826 Covelo Rd., PO Box 448, Covelo
Support for victims of domestic violence, including transportation, court accompaniment, assistance with restraining orders, referrals to counseling, etc.
Crisis Line ~ Mendocino County
24-hour telephone service connects Mendocino County callers with crisis service agencies.
151 Cherry St., Ukiah
Free clothing, household linens, and smaller housewares, Wed 9:00am – 11:45am.
First Baptist Church of Clearlake
14550 Pearl Ave., PO Box 547, Clearlake
Emergency food and clothes closets, Mon, Wed, Thu, and Fri 9:00am – 11:00am. Assistance is limited to two times per year, must provide ID.
24-hour telephone hotline/warmline
Institute of Aging’s (IOA) accredited crisis intervention program for people 60+. Call in and call out services available. Call out service can be arranged by calling 415-750-4135. Staff and volunteers make phone calls for emotional support or medication reminders.
Lake Family Resource Center ~ Rape & Domestic Violence Crisis Center
5350 Main St., Kelseyville
888-775-8336 or 279-0563
24/7 crisis line 888-485-7733
Provides therapy and counseling services to victims and families. Advocacy, peer counseling, and restraining orders are available. Shelter for women, men, and children through the Freedom House. See www.lakefrc.org.
Mendocino Coast Hospitality Center
474 S. Franklin St., PO Box 2168, Fort Bragg
Mental Health Access Line
800-555-5906 or 964-4747
Resource center for homeless people, providing information, referrals, and case management. See www.mendocinochc.org.
Mental Health Crisis/Intake Lines
461 N. Franklin St., Fort Bragg
564 S. Dora St., PO Box 450, Ukiah
Services to prevent and lessen the effects of domestic violence and sexual assault, including 24-hour crisis hotline; emergency safe shelter for battered women and their children; peer counseling, transitional housing program in Ukiah; individual and group counseling; prevention and education programs; legal assistance; and a volunteer program. See www.projectsanctuary.org.
14420 Lakeshore Dr., Ste. C, Clearlake
Utility assistance, food pantry and assistance, and emergency services as needed.
714 S. State, Ste. A, Ukiah
Various programs to assist those in need, including utilities, wood, propane, clothes, and limited food, gas, and bus vouchers.
St. John's Episcopal Church Food Closet/Thrift
1190 N. Forbes St., Lakeport
Food closet and thrift shop Tue, Wed, Thu, Fri 10:00am – 4:00pm. Bring ID for food assistance, arrive by 3:00pm to allow time for processing.
St. Vincent de Paul
Queen of Peace Catholic Church,
14435 Uhl Ave. PO Box 6697, Clearlake Thrift Store,
16125 Orchard St., Lower Lake
Emergency food assistance at Queen of Peace Catholic Church in Clearlake by prior arrangement. Call ahead to apply. Can apply for vouchers to be used towards low cost or free clothing/household items at thrift store in Lower Lake. Other assistance may be available on a case-by-case basis upon approval of Board.
St. Mary of the Angels Church, 900
S. Oak St., Ukiah
Limited emergency assistance, primarily food, Tue and Thu 4:00pm by prior arrangement. Call ahead to apply.
Ukiah Community Center (UCC) & Food Bank
888 N. State St., Ukiah
Coordinates referrals for clothing, food, and shelter through various local organizations. Direct services available for homeless individuals and families.
Victim / Witness Program
Offers comprehensive support for victims of violent crime. Includes crisis intervention, emergency assistance, resource referral and follow-up – including counseling/therapy. Assists in applying to the State Victims Compensation Program. Provides orientation to the Criminal Justice System, supplies court escort and support, case status and disposition. Assists with restitution recovery, employer and creditor intervention, and more. Networks with county and community agencies.
420 Second St., Lakeport
County Courthouse Rm. 501
100 N. State St., PO Box 144, Ukiah
800-785-3332 or 463-4218
Appointments may be arranged at offices in
Willits Community Services (WCS) & Food Bank
229 E. San Francisco Ave., Willits
Food bank and emergency assistance with food, transportation, shelter, blankets, utilities, prescriptions, personal items, baby formula, etc.
To plan for a major disaster, assume you would be without power and would not be able to go out for food or water. Your “stay at home” household emergency supplies should include:
· Enough water to last three to six days (recommended: one gallon per person per day)
· Enough food to last three to six days (nonperishable items that don’t require cooking)
· Portable radio with spare batteries
· First aid kit
· Hand-operated can opener
· Waterproof matches
· A three to six day supply of prescription medications and a current list of your medications
· Cell phone, if you have one
· Cash or traveler’s checks
· Names and phone numbers you would want to have or give to others in an emergency
Your “evacuation bag” should be packed with the following:
· Basic hygiene items like toilet paper, alcohol wipes, and hand sanitizer
· Extra pair of prescription glasses
· Change of clothing
· Compact rain slicker
· Good pair of walking shoes
· Blanket or sleeping bag
· Energy bars, one or two bottles of water, some hard candy
· Disposable dust masks
· Copies of your emergency names and phone numbers and your medication list
American Red Cross
5297 Aero Dr., Santa Rosa
Helps the community to prevent, prepare for, and respond to disasters in Lake, Mendocino, and Sonoma Counties. See www.redcross.org.
Office of Emergency Services Works to ensure each County is ready and able to mitigate against, prepare for, respond to, and recover from the effects of emergencies that threaten lives, property, and the environment.
255 N. Forbes St., Lakeport
(after hours emergency central dispatch 263-2690 or 911)
951 Low Gap Rd., Ukiah
Radio Stations for Emergency News
KUKI, Ukiah 103.3 FM
KOZT, Coast 95.3 or 95.9 FM
KZYX&Z. 88.1, 90.7, 91.5 FM
Also check the CHP Traffic Incident Information Page at http://cad.chp.ca.gov and choose “Ukiah” for the Area.
Emergency Response Systems
For home telephone-connected systems that allow users to push a button to access emergency services in times of crisis, see phone book yellow pages under "Medical Alarms."
Advance Health Care Directive An advance health care directive is a legal document in which a person specifies what actions should be taken for their health if they are no longer able to make decisions for themselves because of illness or incapacity. A trusted person should be appointed who will make certain these wishes are carried out. Every adult should have an advance directive which explains the type of health care wanted or not wanted at a time when decisions cannot be made by the individual. A sample of this form can be found at AARP website at:
Air Ambulance Memberships Protects you from being billed for costly emergency medical air transport by these providers above and beyond what your health insurance may pay. Membership with one carrier does not cover transport by the other, and in most cases you will not be able to choose which provider is dispatched to you, so membership with both is recommended. (Note: not the same as insurance; membership is not a guarantee that you will receive an air ambulance transport.)
· CALSTAR - California
Shock Trauma Air Rescue
1351 S. State St., Ukiah
888-207-LIFE (5433) or 462-5972
Mail to: CALSTAR Memberships,
4933 Bailey Loop, McClellan, CA
Non-profit agency provides service within a 150-mile radius of bases in Ukiah, Auburn, South Lake Tahoe, Concord, Gilroy, Salinas, and Santa Maria. Additional coverage through reciprocal non-profit partner air ambulance transporters in select western states. See www.calstar.org.
· REACH Air Medical Services
451 Aviation Blvd., Ste. 101, Santa Rosa
239-2505 or 324-2400
Headquartered in Santa Rosa, supports bases in Ukiah, Lakeport, Santa Rosa, Sacramento, Redding, Marysville, Concord, Stockton, Oceanside, Thermal and Upland, as well as Corvallis, Oregon. See www.REACHair.com.
File of Life
Area Agency on Aging
16170 Main Street, Unit D, Lower Lake
Emergency information sheet that is kept on your refrigerator in a magnetic envelope for easy reach by ambulance, fire, or rescue personnel. Should you be unable to respond, your information will be handy. Provided by the Area Agency on Aging of Lake & Mendocino Counties.
MedCure is a national whole body donation program serving as a link between donors and medical researchers and educators. MedCure arranges services at NO COST including transportation, cremation, and return of cremated remains to family or a scattering at sea.
866-560-2525 Toll Free or firstname.lastname@example.org
2323 Colorado Ave., Turlock
Bracelet or necklace allows ER responders to call a 24-hour response center for information on your conditions, medications, and allergies so you can receive faster, safer treatment. Call, or visit website. See www.medicalert.org.
MedicAlert + Alzheimer’s Association Safe Return
PO Box 21009, Lansing, MI
ID bracelet and support system to help find someone who wanders, plus provides emergency responders access to vital medical information in the time of need.
When a person with dementia wanders or becomes lost, one call immediately activates a community support network to help reunite the lost person with his or her caregiver. When a person is found, a citizen or law official calls the toll-free 24-hour emergency response number on the identification product, and the individual's family or caregivers are contacted. The nearest Alzheimer's Association office provides support during search and rescue efforts. Call or download application at “MedicAlert + Alzheimer’s Association Safe Return” link
POLST (Physician Orders for Life-Sustaining Treatment)
1331 Garden Hwy, Ste. 100, Sacramento
POLST is a form that states what kind of medical treatment patients want toward the end of their lives. Printed on bright pink paper, and signed by both a doctor and patient, POLST helps give seriously ill patients more control over their end-of-life care. To learn more, see www.capolst.org or contact the Coalition for Compassionate Care of California at 916-489-2222.